Client Lifecycle Management

The end-to-end process of onboarding, assessing and continuously monitoring a potential customer is labor intensive, simply because of the volume of data needed to vouch for the customer. But gathering, organizing, centralizing and acting on this data doesn’t have to be a painful, months-long, paper-heavy process that is tiresome for customers and employees alike. Harmoney’s next-generation platform of solutions offers fully digital, always up-to-date, end-to-end customer due diligence – without putting any roadblocks in the customer journey.


The benefits of connected
KYC with Harmoney

01

Smooth processes and interactions

A central, automated digital KYC platform with customer self-service relieves the customer’s administrative burden, for high response rates and more complete data.

02

Digital document signing

Save time and boost convenience for back-office teams and customers alike with digital signing, updating and archiving.

03

Avoid repetitive actions

The customer only enters their identification information once – preventing confusion and needlessly repeated steps

04

Automatic capture

Pull in KYC information via external data sources or optical character recognition technology (OCR), for complete, error free customer data.

05

Identify “show stoppers” up front

Rapidly pinpoint customer characteristics that stop the onboarding process before investing precious time and resources in further customer due diligence.

06

Complete audit trail

Implement a case management system based on the Harmoney Financial Passport®, with both front and back offices referring to the same data.

Introducing the Financial Passport®

The missing link between every financial services stakeholder. The Harmoney Financial Passport® is a secure, continuously updated, centralized customer vault, paving the way for scalability, automated digital onboarding, compliance and due diligence workflows and rich customer interactions – all via a single platform.

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How well do you truly know your customers?

Review the basics of KYC, end-to-end due diligence and ongoing compliance, and explore the power of automation, digitalization and centralization to transform these processes in our e-book, ‘The basics of end-to-end customer due diligence’.