Fully flexible and configurable workflows
At Harmoney, everything revolves around creating workflows that perfectly match the needs of your compliance department. Our platform offers a fully configurable workflow structure, enabling you to simplify and seamlessly streamline any process.
Customization at its core
Every workflow consists of a series of steps that need to be completed, and each of these steps is associated with statuses and tasks. At Harmoney, we start with a preconfigured workflow as a foundation, which is then fully flexible and configurable. We're able to tailor each individual step, status, and sequence of steps to the specific needs of our clients, ensuring that your compliance processes are optimally supported.
We provide a preconfigured workflow, as illustrated in this image, which serves as a solid foundation. Every step within this workflow can be fully customized to suit your needs. Additional steps can be seamlessly integrated, and conditional workflows can be implemented.
Smart automations
Not only can you customize the entire workflow within the Harmoney platform to suit your company, but a variety of automated actions can also be triggered. Each time a status changes after completing a task, specific actions can be executed. Here are some examples:
- When completing a customer onboarding step, data enrichment can be applied to automatically update the details of the specific customer. Once all required documents (such as ID and company registration) are submitted, the system enriches the customer profile with the necessary information.
- Moreover, an automated detection process can be initiated to screen the customer. Before the workflow advances to the next step, the system checks whether the customer is flagged as a Politically Exposed Person (PEP) or whether their data has already been used elsewhere.
In addition to the existing functionalities, the Harmoney platform offers the capability to automatically generate or update task lists for specific actors, such as front-office or back-office teams, upon the completion of certain workflow steps. For instance, when a customer onboarding process is finalized, the system can automatically assign follow-up tasks to the back-office team, ensuring that all necessary post-onboarding activities are promptly addressed.
By automating task assignments and notifying team members of their responsibilities, Harmoney enhances operational efficiency, reduces delays, minimizes the potential for oversight.
This is an example of a fully customized workflow
Four-eyes principle
Thanks to the platform's configurability, it is also possible to add a security or escalation layer using the four-eyes principle. Critical steps, decisions, or approvals are reviewed by at least two individuals before the workflow can proceed. This prevents errors, increases reliability, and strengthens compliance within your organization.
The Harmoney platform streamlines your onboarding and compliance procedures, using automated screening features and AI-based risk assessments. Get in touch to find out more.