Fully digital orchestration of user, front office and back office interactions
- Customers intuitively view process steps and fulfil information requirements via a single portal
- Relationship managers get a clear overview of workflows, complex ownership structures and UBOs
- Compliance professionals benefit from automated compliance reviews and digital approval capabilities
Harmoney’s digital remediation process
Phase 1: defining the gaps to be remediated
Harmoney assesses the regulatory coverage of the current process and identifies what needs to be remediated, defines an outreach strategy and maps out the remediation workflow.
Phase 2: migration and configuration
Existing customer data is uploaded into the platform. Our team configures workflows, screenings, customer due diligence checks, and required documents and data by customer type (individual vs. corporate).
Phase 3: data enrichment
The platform automatically augments the customer data with information provided by trusted data sources and by reaching out to customers via the channel of their choice (QR code, e-mail, SMS).
Enrichment is driven by optical character recognition (OCR) and AI technologies. Documents are digitally verified and validated, and customer declarations are digitally signed by recognized eSignature solutions.
Phase 4: remediation KPIs
Harmoney offers monitoring and reporting dashboards during the remediation process, automated risk grading, a complete audit trail and secure, fully digital interactions between the compliance team, relationship managers and end customers.
Phase 5: post-remediation
Smoothly transition from remediation to ongoing customer due diligence and streamline the offboarding of recalcitrant customers.